At online shop T&S, we believe that customer satisfaction is key; therefore we stand behind all products boughtat our site.
If you receive a product which is not as per the specifications ordered by you i.e.
- Wrong Size,
- Wrong Colour,
- Wrong Quantity,
We can give you assurance for acceptances of return if above conditions are satisfied.However, for some products sale for the final sale we will not accept the return.
We will also not be able to accept the return if product
Is used/worn or altered
Exhibits physical damage to the box or to the product
Is returned without original packaging and accessories
Serial/Tags/Barcode Number is/are tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. For more details please contact customer care.
Cancellation by Talesandstories.com
While, we try to ship out every order that has been successfully placed with talesandstorie.com there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
Product No Longer Available Or Temporarily Out Of Stock
Limitations On Quantities Available For Purchase
Restrictions On Quantity Or Number Or Orders As Per T&C
Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
Problems Identified By Our Credit And Fraud Avoidance Department
Inaccurate Or Insufficient Address
At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
Cancellations by the Customer
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.